Privacy Policy
Effective Date: 1 April 2026
Last Updated: 1 April 2026
Pet Sales Australia (“we”, “our”, “us”) operates the website located at https://www.petsales.net.au.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website and services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect several different types of information for various purposes to provide and improve our services.
Personal Information
While using our website, we may ask you to provide us with personally identifiable information that can be used to contact or identify you. This may include:
- Full name
- Email address
- Phone number
- Residential or postal address
- City, state and postcode
- Account login details
- Listing information you submit
- Payment or billing details (if applicable)
Usage Data
We may automatically collect certain information about how the website is accessed and used. This may include:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time and date of visit
- Time spent on pages
- Referring websites
- Diagnostic and performance data
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve the website.
Cookies are small files placed on your device that help us remember your preferences, maintain your session, improve performance and analyse website traffic.
We may use:
- Session cookies
- Preference cookies
- Security cookies
- Analytics cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of the website may not function correctly if cookies are disabled.
How We Use Your Information
Pet Sales Australia may use your information to:
- Provide and maintain the website and services
- Create and manage your account
- Display and manage listings
- Respond to enquiries and provide support
- Send service updates and notifications
- Improve the functionality and performance of the website
- Monitor usage and detect fraud, spam or misuse
- Comply with legal obligations
- Enforce our Terms and Conditions
We may also use your information for internal research, analytics and business development.
Sharing of Information
We do not sell your personal information.
We may share your information with:
- Service providers who help us operate the website
- Payment processors
- Website hosting and analytics providers
- Professional advisers, insurers or legal representatives
- Law enforcement or government agencies where required by law
We may also disclose your information if we believe in good faith that disclosure is necessary to:
- Comply with a legal obligation
- Protect our rights, property or safety
- Investigate possible breaches of our terms or unlawful conduct
- Protect users or the public
Third-Party Services and Analytics
We may use third-party services such as Google Analytics to monitor and analyse website traffic and usage.
Google Analytics may collect information such as your IP address, browser type and website activity. This information is used to understand how users interact with the website and to improve our services.
For more information about how Google handles your data, please visit:
https://policies.google.com/privacy
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
International Transfers
Your information may be stored or processed on servers located outside Australia.
Where we transfer personal information overseas, we will take reasonable steps to ensure it is protected in accordance with Australian privacy laws.
Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request access to the personal information we hold about you and request that it be corrected if it is inaccurate, out of date or incomplete.
You may also request that we delete your account or personal information, subject to any legal obligations we may have to retain certain records.
To make a request, please contact us using the details below.
Children
Our website is intended for users aged 18 years and over.
We do not knowingly collect personal information from children under 18 years of age.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will take effect immediately upon publication. We encourage you to review this Privacy Policy regularly.
Contact Us
If you have any questions about this Privacy Policy or would like to make a privacy request, please contact:
Pet Sales Australia
Email: info@petsales.net.au